About Repeat Order Requests
A Repeat Order Request (ROR) allows roasters to pre-book the next year’s harvest from a producer when they’re satisfied with the coffee they’ve received. It’s a way of saying, “Thank you for this year’s coffee. We’d love to receive the same lot again next year.” By submitting a ROR as soon as the current coffee arrives, roasters can reserve their next order in advance.
Why It Matters for Producers
– When producers know in advance who they’re selling to and how much, they can focus on production with peace of mind.
– With a clearer outlook on income, they’re able to manage their farms more strategically.
– When they feel a real connection with roasters, their motivation to produce great coffee grows even stronger.
Why It Matters for Roasters
– You can plan your green coffee sourcing without worrying about offer availability or sold-out lots.
– You can secure rare or limited lots before they’re harvested.
– You can deepen your relationship with producers, delivering their coffee and their story to your customers.
The Impact on Producers
What happens when you tell a producer, “I trust your quality so much, I want to place next year’s order now”?
They can plan their cultivation and harvest, manage processing with care, and deliver even better coffee. Knowing their income in advance also makes it easier to invest in quality, whether it’s upgrading equipment, training staff, or improving sustainability. In some cases, a confirmed order can even serve as collateral to borrow funds from a bank, helping cover costs like fertilizer or pickers’ wages.
About the Quality Guarantee
For many buyers already engaged in direct trade, pre-harvest contracts are standard practice. Still, some roasters may wonder:
“I understand that Repeat Order Requests help build sustainable relationships with producers. But what if the coffee tastes different from last year? Am I still obligated to buy it?”
Coffee is an agricultural product, so like wine, its flavor naturally varies from year to year. That said, we understand this is a valid concern for quality-focused roasters.
At TYPICA, our cupping lab in Amsterdam and Q Graders at each of our locations evaluate samples at every stage in the supply chain using SCA standards. If there are concerns about quality after arrival, we offer support, such as discounts, returns, or refunds, in line with our Terms of Use.
TYPICA evaluates:
1. Offer samples
2. Pre-shipment samples (PSS)
3. Arrival samples
So, to answer the earlier question:
“If the flavor changes from last year, that variation is part of what makes direct trade meaningful. If our QC team detects a significant drop in quality, both the producer and roaster will be notified before the sale is finalized, and the roaster can cancel. Even if the issue is discovered after import, TYPICA will provide support according to our Terms of Use.”
How to submit a repeat order request
There are two main ways to submit a Repeat Order Request (ROR).
*You must be logged into your My Page to use either method.
From “WISH LIST”
① Tap “Create or Update Your WISH LIST” at the top of the screen to open your Wish List.
② Switch from “NEW” to “REPEAT”, then tap “CREATE NEW WISH.”
③ Select the offer you’d like to repeat and choose your request details.
④ Enter the required information based on your selections and submit.
If you want the same lot again, simply select it from the list.
From “Order History”
① Go to “My Page” and tap “Order History.”
② Tap any completed order marked “Arrival” to view the details.
③ Tap the “Repeat Request” button to open the request page.
④ Select the offer you’d like to repeat and choose your request details.
⑤ Enter the required information based on your selections and submit.
If you want the same lot again, simply select it from the list.